We're known for quality service, speed and transparency. In fact, we're so confident in the quality of our work, that we offer you this pledge: we will provide you a copy of all available non-proprietary paperwork in your policy file, if, within seven calendar days after you receive in writing a final purchase offer for the policy, you notify us in writing signed by you that you do not want to continue to work with us because you are not satisfied with our work.